1550 South Winchester Blvd. # 222
Campbell, CA. 95008
Phone: (408) 230-6675
spanishbayarea@gmail.com
The Point Church, San Jose
Office Hours:
By Appointment:
Monday - Friday 8:30AM to 5:30PM
Saturday 1030AM to 5 PM
Complaint Procedure
Complaints by parents of Spanish Bay Area in regards to classes/ teacher/ at a particular location-
Step 1. If the complaint is about a teacher, parents must first meet with the teacher at a mutually agreeable time with or without Luis (owner of SBA) and find a mutually agreeable solution.
Step 2. If the issue is not resolved in Step 1, the parent should notify Luis Barnett at spanishbayarea@gmail.com . Luis shall arrange for a meeting with the teacher and the complainant. Luis shall find a compromising solution with a definite timeline to resolve the issue. Luis’s decision will be final in regards to the solution.
Complaints by Teachers– regarding a student-
Step 1: Teacher shall first have an initial meeting with the parent and provide them the facts and warn them of consequences
Step 2: If the issue continues after step 1, teacher, Luis shall meet with the parent and try to find an amicable solution.
